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Welcome to Nearbuy

鄰舍好買歡迎您

Welcome to Nearbuy

鄰舍好買歡迎您

Welcome to Nearbuy

Your Shopping Cart is empty.
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Return Policy

Arrangements for Return or Exchange

1. Refund Policy

  • Once the product is dispatched, we no longer accept any requests for cancellation or refund.

2.  Return or Exchange Policy

  • Customers should confirm the quantity and condition of the product upon receipt (including home delivery or pick-up).
  • We will replace the product when:

i. The product is in damage condition before receipt;

ii. The delivered product does not match the order.

  • The following conditions/reasons are not available for refund or return:
    • Food packaging is open; for hygiene reasons, health products, food or epidemic prevention supplies are non-returnable, regardless of whether they are opened or unopened.
    • Man-made damage
    • Complimentary gifts for return or exchange of product
    • The relevant receipt is missing or damaged
    • Delivery time is too long
    • Refunds for products other than the product that is out of order
    • Delivery is delayed due to shipping issues
    • We do not accept returns if the products are broken, damaged, soiled, damaged or incomplete due to human factors caused by improper use.
    • Customers shall bear the shipping cost of redelivery if the parcel is sent back to us due to customer’s fault, such as wrong address/recipient’s name, overdue unclaimed parcel, etc.
    • A customer is unable to return the product within 48 hours after the request is accepted.
    • Request for refund exceeds the return request period provided by Nearbuy.
  • When there is leakage or other condition, please contact us within one working day after receipt of the product, and provide the following: 

i. A photo picturing the packaging

ii. Photos picturing the product and the damage

iii. A photo picturing the invoice/ tracking number of the parcel 

iv. Email the photos to [email protected] and we will get in touch with you as soon as possible.

  • If you have any questions, please email [email protected] by the next day of receipt, and attach the relevant e-receipt to the email. The product should also be returned with full packaging, accessories, instructions and an unfilled warranty card (if applicable).
  • Please contact us in advance to return products by post. Any refunds/returns without contact in advance will not be accepted.
  • If we have agreed to replace a product but the product is sold out, we will refund the relevant amount or issue a replacement product within fourteen days, or exchange for another product of the same value.
  • If returning an item causes the order to no longer meet the minimum requirement for free shipping, a campaign, or a free gift, our system will automatically deduct the shipping fee from the refund, or reinstate the original price of the free gift or discounted item(s) that may apply.
  • Limited editions, pre-orders and discounted products are non-refundable or non-exchangeable.
  • Postage fees are non-refundable.
  • In the event of any disputes, Nearbuy reserves the right of final decision.

 

Latest Update on 27 August 2024