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Delivery & Return Policy

Delivery Policy

1. Delivery Cost

 

 

2. Delivery Methods and Arrangements

 

  • We will dispatch non-pre-ordered products within seven working days.

  • For pre-ordered products, please refer to the estimated shipping time and important notes listed at the time of purchase.

  • Please note that after the product is dispatched, customers shall bear all shipping risks that may arise during delivery. 📌Tips: In case there is damage or leakage or loss of product during delivery, we will assist you in negotiating compensation with the shipping company. However, please understand that we will not compensate for the damage or loss of product during delivery.

  • Please confirm the correct delivery address and contact information when placing an order.

  • Please indicate special requests (if any) when placing an order.

 

 

Pick-Up Methods (More Details and Arrangements)

Home Delivery

 

  • At the moment, Nearbuy only delivers products to domestic addresses in Hong Kong. Home Delivery service is available for areas such as Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay, Ma Wan, etc. Home Delivery service is not available for non-fixed addresses, closed areas, and warehouse addresses.

  • Delivery time varies depending on the schedule set by the shipping company.

  • When extra delivery time is expected or delivery to remote areas, including Ma Wan, Lantau Island, Discovery Bay, Ngong Ping 360, Hong Kong Disneyland Resort, Chek Lap Kok, Peng Chau, Lamma Island, Cheung Chau, etc., please pay attention to the latest announcement of the relevant shipping company.

 

Pick-up at SF Store/ SF Locker

 

  • If you wish to pick up at any SF Store/ SF Locker, please choose the preferred store/locker when placing an order (please refer to the addresses of SF Stores/SF Lockers)

  • Nearbuy reserves the right to change the terms and conditions of any delivery service by time to time. In case of any dispute, Nearbuy reserves the right of final decision.

 

Pick-up at our centre

 

  • Please refer to the description on the product page.

 

 

3.Change of Delivery Address

 

  • If you need to change the delivery address of a confirmed order, please contact our customer service representative by phone or email within 12 hours after the order has been placed. Please note that we will need to reschedule and postpone the delivery time.

 

4. Tracking Order

 

  • If you wish to track the delivery status, please access the shipping company’s website and input the provided tracking number. If you have any inquiries, please contact our customer service representative.

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In case of any dispute, Nearbuy reserves the right of final decision.

Latest Update on 27 August 2024

​Return Policy

Arrangements for Return or Exchange

1. Refund Policy

 

  • Once the product is dispatched, we no longer accept any requests for cancellation or refund.

 

2.  Return or Exchange Policy

 

  • Customers should confirm the quantity and condition of the product upon receipt (including home delivery or pick-up).

  • We will replace the product when:

 

i. The product is in damage condition before receipt;

ii. The delivered product does not match the order.

 

  • The following conditions/reasons are not available for refund or return:

    • Food packaging is open; for hygiene reasons, health products, food or epidemic prevention supplies are non-returnable, regardless of whether they are opened or unopened.

    • Man-made damage

    • Complimentary gifts for return or exchange of product

    • The relevant receipt is missing or damaged

    • Delivery time is too long

    • Refunds for products other than the product that is out of order

    • Delivery is delayed due to shipping issues

    • We do not accept returns if the products are broken, damaged, soiled, damaged or incomplete due to human factors caused by improper use.

    • Customers shall bear the shipping cost of redelivery if the parcel is sent back to us due to customer’s fault, such as wrong address/recipient’s name, overdue unclaimed parcel, etc.

    • A customer is unable to return the product within 48 hours after the request is accepted.

    • Request for refund exceeds the return request period provided by Nearbuy.

  • When there is leakage or other condition, please contact us within one working day after receipt of the product, and provide the following: 

 

i. A photo picturing the packaging

ii. Photos picturing the product and the damage

iii. A photo picturing the invoice/ tracking number of the parcel 

iv. Email the photos to nearbuy@naac.org.hk and we will get in touch with you as soon as possible.

 

  • If you have any questions, please email nearbuy@naac.org.hk by the next day of receipt, and attach the relevant e-receipt to the email. The product should also be returned with full packaging, accessories, instructions and an unfilled warranty card (if applicable).

  • Please contact us in advance to return products by post. Any refunds/returns without contact in advance will not be accepted.

  • If we have agreed to replace a product but the product is sold out, we will refund the relevant amount or issue a replacement product within fourteen days, or exchange for another product of the same value.

  • If returning an item causes the order to no longer meet the minimum requirement for free shipping, a campaign, or a free gift, our system will automatically deduct the shipping fee from the refund, or reinstate the original price of the free gift or discounted item(s) that may apply.

  • Limited editions, pre-orders and discounted products are non-refundable or non-exchangeable.

  • Postage fees are non-refundable.

  • In the event of any disputes, Nearbuy reserves the right of final decision.

 

 

Latest Update on 27 August 2024

退換貨政策
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